Soucy Rivalair Inc. is equipped with a real-time
management system to assure complete command of
all production activities within the company. This management
system, combined with the use of all analysis processes,
increase our overall productivity. The end result is
improved customer satisfaction.

ISO 9001 :2000 certification assures customers that
the company is always in control of the quality of the
products and services that are offered. To respect
this commitment to quality, Soucy Rivalair Inc.
has established these policies :

• To listen to customer needs ensuring total comprehension of their expectations.
• To conduct an annual survey to verify the satisfaction level of our customers.
• To measure the efficiency of our quality assurance system according to continued improvement objectives established by the management team through internal audit.
• To constantly improve the quality of our products by reducing the percentage of internal rejects.
• To deliver flawless products.